No Show / Cancellation Policy
We understand – life is often unpredictable. We accept cancellations at any time, but we respectfully request at least a 24-hour notice to cancel your appointment. If you are a “no show” or cancel with less than 24 hours notice, you will be asked to pre-pay prior to booking in the future. No shows for packaged services will forfeit that service. The stylists, also have the right to charge you the full amount your service would have been if you cancel less than 24 hours, or change your service from a multiple hour appointment to a shorter appointment last minute. We do this because we value our stylists time. We apologize for any inconvenience this may cause.
The stylists delight themselves on providing you with exceptional service. ARock does NOT ISSUE ANY REFUNDS ON SERVICES OR GIFT CARD PURCHASES. However, should you have any questions or concerns about the service you had in the salon, please notify the stylist that performed the service within 3 days of the service. We require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to adjust your satisfaction by rescheduling you with the stylist who performed the initial service. It is up to the stylist who performed your service to rectify the situation after the second appointment if you are still unsatisfied. We appreciate each of you as clients and we apologize for any inconvenience this may cause. You may call management if the stylists does not try to rectify the situation and we will help the best way we can.